Accessibility and cookie check for medical and therapy practices

What we see most often with medical and therapy practices

• Small text and weak contrast for opening hours and phone numbers
• Embedded appointment widgets that cannot be reached with the keyboard
• Contact forms without field labels
• Google Fonts and Google Maps sending IP addresses before consent
• Analytics on treatment pages loading before consent

Does the accessibility law apply to you?

The European Accessibility Act (Directive (EU) 2019/882) covers, among other things, e-commerce services offered to consumers. Each EU country has its own implementing law, scope details and authority; in Germany it is the BFSG. Micro-enterprises providing services are usually exempt. Check your case with a lawyer in your country.

Separately, in the EU, storing or reading information on a visitor's device, for example with tracking cookies, generally requires prior consent (Art. 5(3) ePrivacy Directive). CheckEAA checks both in one scan, and it also clicks reject in your cookie banner to see what still loads afterwards.

Our tip

Be especially careful with tracking consent. Visits to pages about specific treatments can reveal information about health.